Defintion

In the terms and condition, set out herein, (a) “Ethan”, “us”, or “we” means ETHAN MEN LLP, (b) “Website” means to www.ethanmen.com, and (c) “Customer” or “you” means the person who is at least 18 years of age and buying and requesting services and/or products from Ethan.

Services Provided

Ethan is a business providing custom-made garment service and products for the male consumers. We will display detailed description for the products on display. We try to accurately display the colour of the products on our Website; however, the colour of the products displayed on your screen may deviate from the actual products due to settings on the monitor screen. Thus, we cannot guarantee that the colours displayed on your monitor will be exactly the same as the product at the time of delivery and/or receiving.

Manufacturing processes, the setting of your monitor and your computer hardware may cause fabrics and product designs to be slightly deviated in appearance from those shown and described on the Website.

All products are subjected to availability that may cause the products to not be delivered to you. We will notify of the expected restocking date or offer a similar fabric. Ethan does not guarantee the consistent appearance of any fabric.

Prices

We display clear and accurate information about the product price on our Website and the price on the page is the final price to your destination country. You should not pay additional payment other than the amount displayed on the Website (unless otherwise stated). If the order is held in customs, please contact us before initiating any transaction with the customs. If the package is held in custom, we will reimburse the import duties (up to 10% of the order value).

Shipping

Delivery time within Singapore usually takes 28 days from the date of payment confirmation. We do not guarantee the delivery time outside Singapore as we may encounter unforeseen factors. In certain circumstances, such as when the fabric has run out, the dispatch time may increase by a couple of days.

Alterations and Order Agreement

Ethan will ensure that the garments purchased corresponded to the measurements placed by the Customer and processed through Ethan’s order system. Ethan will ensure that the garments are made according to the measurements given by the Customers or by Ethan’s tailors with minor adjustments. If you chose the “Measure a Dress Shirt/Pants” option, the measurements of your new dress shirt or pants should be the same as the original dress shirt or pants. However, we cannot guarantee that the seams and the design will be identical to the original dress shirt or pants. We generally accept a slight variance from the original measurements.

Ethan offers a Perfect Fit Guarantee for all products. This guarantee includes:

Free alteration for a period of 30 days from the acceptance of the delivery. Our member will arrange for a collection of the garment to be altered. The original physical receipt will act as the proof of purchase and acceptance of delivery. If the measurement is taken by us and that the garment cannot be adjusted, we will proceed to do a similar remake. Our member will collect the garment back from you as requested. Ethan will not be able to provide a remake of the garment if the measurements are not taken by Ethan.

Refund Policy

If the garments delivered do not correspond to the order placed by the Customer, Ethan will offer you a new product free-of-charge within a period of 30 days from the acceptance of the delivery. The original physical receipt will act as the proof of purchase and acceptance of delivery. Ethan shall bear the cost for returned shipments under the condition that you return the custom-made product in the same packaging as it was delivered in, and send such returned shipment through the least expensive shipping method.

Every product we sell is unique and tailored to one’s specific measurements and preferences. Therefore, refunds can only be given in exceptional circumstances and are at the discretion of the company management. Customers are responsible for the measurements provided.

Cancellation

Ethan only allows cancellation of an order if a request has been made within 24 hours upon order confirmation. After the time span, Ethan does not allow cancellation as production has begun and costs are incurred.

Modifications and Accuracy of Content

Ethan reserves the right to make unannounced changes in its Website. It is subject to change at any time without notice to the Customer. By accessing this Website, you agree that Ethan will not be liable for any direct, indirect, incident or consequential loss arising from the use of the information and material contained in the Website or from your accessing of other material on the Internet via web links from this Website.

Exclusion Rights

Ethan reserves the right to refuse and withdraw access to the Website or services without notice on its own or third party, to users who violate these Terms and Conditions.

Intellectual and Industrial Proprieties

The Website and its contents, including its services, programs, data, designs, tests, graphics, logos, icons, buttons, as well as the software, commercial names, brands, creative works, illustrations, photographs or industrial drawings and any other features capable being used for industrial and commercial purposes (i) are property of and held in the ownership of Ethan and are protected by national and international legislation concerning intellectual and industrial property. Under no circumstances shall it be considered that Ethan grants any kind of license, or engages in any form of relinquishment, transfer or total of partial assignment of the above rights, or that any right is conferred, especially in relation to the alteration, transformation, exploitation, reproduction, distribution or public communication of the contents referred to above without the prior, express and written authorisation of Ethan or corresponding owners. The User can only use the Website and its contents for personal and private use. Any other use is prohibited and will require the User to obtain the prior written permission of Ethan. Ethan puts its reasonable endeavours to ensure that this Website is free of viruses and other malicious or harmful content. You can use, download and print Website content solely for your own personal use or for non-commercial personal use. Except for your own personal use or internal business purposes, you cannot do any of the following without first obtaining the written permission of Ethan:

Copy, reproduce, use or negotiate in any other form content on the Website; Modify, distribute or republish any content on the Website, for any purpose; Reproduce the Website, perform framing, to this Website to any other Website or from any other Website; Use the content of the Website for any commercial exploitation.

Obligations of Users

As a general comment, Users must operate at all times in conformity with the law, with the norms of polite behaviour and the requirements of good faith, employing all due diligence and abstaining from using the Website in any way that may impede, damage or adversely affect the normal operation of the Website, or the goods or rights of Ethan, of its suppliers, of other Users or in general of any third party. Specifically, and without this implying any limitation of any kind of provisions of the previous section, Users shall, during their use of the Website, accept the following obligations:

To provide truthful information in terms of the data requested in the registration form or the order form, and to keep the said data updated. Not to introduce, store or propagate on or from the Website any information or material that is defamatory, insulting, obscene, threatening or xenophobic, or is of a type likely to incite to violence or to discrimination for reasons of race, sex, ideology or religion, or that in any way offends against morality, public order, fundamental rights or public liberties, or against the honour, privacy or image of third parties, or in general against regulations currently in force. Not to introduce, store or propagate through the Website any program, data, virus, or code, or any other electronic or physical equipment that is likely to cause damage to the Website, to any of its services, or to any of the equipment, systems or networks of Ethan, of any other User, of Ethan’s suppliers, or in general of any third party. Not engage in advertising activities or any form of commercial exploitation of the Website, and not to use the contents and information contained on the Website to transmit advertising, or to send messages with any other commercial purpose in mind, or to collect or store the personal data of third parties. Not to use false identities, or to supplant the identity of others when using the Website or any of its services, including the use if required of passwords or access codes belonging to third parties, or in any other way. Not to destroy, alter, use for the User’s own purposes, render unusable or damage the data, information, programs or electronic documents belonging to Ethan, to our suppliers or to third parties. Not to introduce, store or propagate through the Website any content that infringes upon third parties’ intellectual or industrial property rights or commercial secrets, or in general any content for which they cannot, in conformity with the Law, demonstrate their right to place it at the disposal of third parties.

Confidentiality of Account and Password

If you use the Website, you are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password. The Website may only be used for lawful purposes. If your User name and/or password have been compromised, you are to immediately change your password and notify us of any unauthorised access.  You also agree to immediately notify us of any attempted or actual unauthorised access or use of our services by third parties and/or any other breaches of security. You acknowledge and agree that we will not be in any way, liable, directly or indirectly, for any loss or damages arising from such unauthorised use or any acts or omissions on your part in maintaining the confidentiality of your account and password.

Links to Other Websites

The Website of Ethan contains links to other websites that you can visit. We have no control over the content of these websites, nor do we proof them. If you access a website, which link has been provided on this Website, you accept that Ethan is not responsible for the content of the website, including any advertising or products offered on the website. Ethan can also not be held liable for a criminal offence, damage or loss that occurred though visiting any of these websites.

Social Networking

These conditions also apply to any posting, on one of the, with Ethan affiliated websites, such as Facebook, Twitter, YouTube or other social networks. All comments, images, videos and other material on third-party social networks do not necessarily reflect the opinion or ideas of Ethan or its employees. Therefore Ethan is not responsible for such content. In any case, the entire material posted on third-party social networks must comply with these conditions and, if applicable, also with those of the social networks.

Cookies

Our Website stores information and the IP addresses of computers and uses Cookies. Cookies are small text files that contain the information and which are stored on the hard drive of the computer when the user visits this Website. Cookies help us to improve the Website and make navigation easier and personalised for you. Specifically, they allow us:

•To estimate usage numbers and patterns
•To store information about your preferences and adjust the Website accordingly
•To simplify your search
•To recognise you when you return to our Website.

The user can prevent the use of cookies by setting the browser to not accept Cookies. However, if you do not accept cookies, you will not have access to features of our Website and, it may lead to errors in some service functions.